About the role

We're looking for a Technical Business Analyst to develop and enhance DUAL's core application WebRater across Australia and New Zealand.

This role sits at the intersection of business and technology, perfect for someone who enjoys getting hands‑on with systems, solving complex problems and working closely with developers to deliver impactful solutions.

You'll investigate issues, shape enhancements and translate business needs into clear technical requirements so solutions are understood, feasible and built right the first time.

What you'll be doing:

- Collaborating with other BAs to shape and refine recent features and enhancements
- Translating business requirements into detailed technical specifications
- Investigating defects and incidents using system data and tooling
- Working with developers to troubleshoot and validate solutions
- Analysing integrations, data flows and platform performance to identify improvements
- Supporting delivery from design and build through to release
- Helping lift the technical capability of fellow BAs

About you

You're a curious, detail‑driven Technical Business Analyst who enjoys digging into how systems work and solving complex problems.

You're confident working with developers,



comfortable in technical environments and skilled at turning complexity into clarity, ideally having started your career as a software engineer.

You’ll bring:

- Proven experience as a Technical BA / Systems Analyst (not process‑focused)
- Background in insurance, insurance broking or an underwriting agency
- Hands‑on work with Angular, C#/.NET, ADF, SQL and Azure including app insights
- Ability to translate between business needs and technical implementation
- Strong communication and written skills, able to explain technical concepts to non‑technical stakeholders

Benefits

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate's individual skills and experience.

EEO Statement

Help us think differently. As a business we're on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

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📌 Technical Business Analyst (Melbourne)
🏢 Dual Australia
📍 Melbourne