We are seeking a talented individual to join our Specialty Claims team in Claims Operations. This role will be based in Australia. This is a hybrid role that requires working at least three days a week in the office.

Team Leader Specialty Claims

You will provide operational leadership and technical claims support across the Construction, Marine and Power & Energy portfolios. Working closely with Claims Advocacy, you will help progress complex and large‑loss claims, support client communications and improve claims outcomes. The role also focuses on team leadership, stakeholder engagement and continuous improvement across claims operations.

We will count on you to

- Lead day‑to‑day Specialty claims operations across Australia, ensuring timely and consistent service delivery for complex and high‑value matters
- Support claims from first notification of loss through to settlement and closure, including policy interpretation, coverage milestones and documentation
- Coordinate client, insurer and vendor activity, including market appointments, engineering and legal inputs, meeting preparation, actions tracking and follow‑up
- Partner with Claims Advocacy, Broker Distribution and other key stakeholders to improve client experience, service quality and retention
- Coach and develop team members through goal setting, performance reviews, recruitment, performance management and day‑to‑day guidance
- Drive process improvement, reporting, compliance and effective use of systems and data to support operational performance





What you need to have

- At least 7 years’ experience in insurance, banking, financial services or professional services
- Demonstrated people leadership experience, including coaching, performance management and recruitment
- Experience supporting complex claims or operational case management, with the ability to interpret policy wording and assess issues
- Well‑developed communication, stakeholder engagement and decision‑making skills, with a high level of attention to detail and accuracy

What makes you stand out

- Loss adjusting or legal qualification
- Experience across Construction, Marine or Power & Energy claims
- Experience improving claims processes, reporting or operating models

Why join our team

- We help you be your best through professional development opportunities, engaging work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being

Information about the role

This role is based in Australia and requires working at least three days a week in the office as part of a hybrid work arrangement. Applicants must have the appropriate approval to work in Australia and will be required to complete a Criminal & Bankruptcy check prior to commencing employment.

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📌 Team Leader Specialty Claims (Melbourne)
🏢 Marsh Risk
📍 Melbourne