IT Service Management Process Lead (ITIL, Freshservice) (Melbourne)

IT Service Management Process Lead (ITIL, Freshservice) (Melbourne)

04 Aug
|
Australian Financial Complaints Authority
|
Melbourne

04 Aug

Australian Financial Complaints Authority

Melbourne

AFCA is seeking a Senior Manager, Service Management Process to own and improve ITIL-aligned processes across technology teams. You will standardise practices, ensure tool-enabled adoption (Freshservice), and align with risk and governance frameworks.

You will lead end-to-end process ownership, governance forums, training, and performance reporting, while mentoring teams and driving continual service improvements in a hybrid workplace.

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📌 IT Service Management Process Lead (ITIL, Freshservice) (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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