About Your Workplace Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you'll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery. This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.

Your Responsibilities Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database management

Support customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolution

Assist the Sales team with quotations, order processing, CRM updates and sales administration activities

Coordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothly

Maintain accurate records, databases and reporting while ensuring compliance with company processes and service standards

Work collaboratively across Sales,



Service and Operations to identify opportunities for continuous improvement and enhance the customer experience

Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business What We Are Looking For Must-have

Previous experience in customer service, sales support, service coordination or business support

Exceptional organisational skills with the ability to manage multiple priorities and deadlines

Solid communication skills with a customer-first approach

Excellent attention to detail and a commitment to delivering accurate, high-quality work

Strong problem-solving skills and the ability to work collaboratively across multiple teams Nice-to-have

Experience in service scheduling or service administration

Experience supporting sales teams or managing customer accounts

Intermediate Microsoft Office skills and confidence using CRM or ERP systems

Experience within a commercial, technical or service-based industry Our Benefits Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day

Quarterly Life Leave – one paid day each quarter to recharge

Personal development and career opportunities

Employee discounts

📌 Business Support Coordinator (12-month Fixed Term Contract) (Melbourne)
🏢 Miele Australia
📍 Melbourne