COMPANY BACKGROUND:

Coex Capital is a specialist prime equipment financier offering a single product (chattel mortgage) with distribution exclusive to accredited commercial finance brokers. Our core borrowers are SMEs in the engineering & construction, mining services, manufacturing, transport and logistics sectors seeking finance for high quality, revenue generating assets.

Our mission is to deliver broker-focused service for equipment finance solutions which respects and values the brokers’ relationship with their client, the Coex Capital borrower. This is achieved by providing a predictable and consistent service in a convenient and customer-focused way.

Our shareholders include some of Australia’s largest Equipment Finance broking groups. This is unique, meaning Coex Capital is “built with brokers, for brokers".

INTRODUCTION:

The Collections Officer is an important role of Coex Capital reporting directly to the Head of Credit and Operations. As a key member of Coex Capital and the Operations Team, the successful candidate is expected to always display the highest levels of professionalism and integrity, demonstrating sound workflow management capability and decision making that balances the needs of Coex Capital’s strategy, lenders and shareholders with the strictest adherence to policy and legislative requirements.

PRIMARY RESPONSIBILITIES:

This role is primarily responsible for the day-to-day management of payment default, arrears and other Collections activities. However the successful candidate will also be expected to assist with the end-to-end processing equipment finance applications, giving them broad exposure across the entire business.

Responsibilities include

Dedicated Collections Activities:





o Daily review and actioning of dishonour and arrears reports in accordance with Coex Capital policy o Negotiating and documenting repayment arrangements o Maintaining client files including inputting, checking, and updating of data into core systems ensuring accuracy of all information o Other operational tasks as may be delegated from time to time

Operations Activities:

- Managing the new application workflow, keying new external broker application details into core systems and verifying application data where required

- Preparing equipment finance loan documentation, assessing and processing loan payouts, security releases and other stakeholder requests

- Managing enquiries from colleagues, broker introducers, borrowers and third parties

- Other operational tasks as may be delegated from time to time

General internal and external communications:

o Establishing verbal and written contact with brokers, borrowers and other stakeholders as required o Build solid external stakeholder relationships including, mercantile agents, auction houses, insolvency practitioners, etc.

o Providing insights on macro and portfolio trends, together with forecasting of arrears, provisioning and incurred credit losses.

o Managing enquiries from colleagues, broker introducers, borrowers and third parties o Working as part of a collaborative and inclusive team

Ensuring regulatory compliance in the Collections officer role:

o Adhering to and monitoring of SLAs consistent with established policies,



procedures and Coex Capital’s funding and shareholder obligations o Develop thorough understanding of product loan agreements to ensure strict compliance with all terms and conditions o Adhering to internal and external dispute resolution processes and liaising with third parties such as AFCA o Contributing to strategies for managing risk in collections and recoveries including providing input for procedure improvements and policy enhancements

EXPERIENCE:

- 2-3 years Collections experience, preferably in a Banking or Finance environment

- Current or previous Equipment Finance Collections and/or Operations experience will be viewed favourably

- Experience in dealing with external stakeholders such as borrowers, finance brokers and mercantile agents

SKILLS:

All employees at Coex are required to demonstrate our values of authentic, responsive and accessible in their role. For the Collections officer, living these values is achieved through skills in the area of:

Relationship management skills:

o Excellent written and verbal communications skills o Preparedness to manage broker communications verbally in the first instance

Critical thinking and problem solving skills:

o Ability to investigate, problem solve and follow up queries o Flexibility – being willing and able to help in other areas as required and prioritise workflow effectively and adaptability in a fluid working environment.

Technical administration skills:

o High attention to detail and thoroughness o Proficient in Microsoft Office applications o Familiarity with Salesforce and/or DocuSign is advantageous

Accountability:

o Effective workflow management and decision-making skills as it relates to prioritisation and workflow o Able to apply a continuous improvement approach to all responsibilities – always looking for a better way to do things

QUALIFICATIONS:

Tertiary qualifications will be viewed favourably.

📌 Collections Officer (Crows Nest)
🏢 Coex Capital Pty
📍 Crows Nest