Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice.

We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

We’re looking for a Communications Officer to join our Code Communications team and help tell important stories that influence industry behaviour, strengthen confidence in financial services and contribute to fairer outcomes for consumers.

This is a fantastic opportunity for an early-career communications skilled who is passionate about writing, storytelling, media,



digital communications and creating content that makes complex information easy to understand.

This is an 18-month max-term contract initially

Working closely with the Head of Communications, Code, you’ll contribute to a broad range of communications activities that support the Code Compliance and Monitoring Group and its independent Committees.

What you’ll do

- Write and edit engaging content for reports, publications, stakeholder communications, media materials, presentations, social media and internal channels.
- Transform complex data, findings and industry issues into clear, accessible and impactful communications.
- Publish and maintain website content, ensuring quality, accessibility and consistency.
- Create professional visual content using approved templates and design tools.
- Support media engagement activities, including identifying story opportunities, preparing media

📌 Communications Officer, Code (Melbourne)
🏢 AFCA
📍 Melbourne