Credit Manager SC

Reporting: Customer Service Manager

Location: NSW

About Allied Pinnacle

Allied Pinnacle is a world-class flour milling and bakery business with more than a 100 year history. We bake the future from flour. Backed by Japan’s largest milling business, Allied Pinnacle transforms Australian grains into iconic and much-loved household products, providing market leading solutions from grain to table.

To continue into the next century, we’re searching for individuals that are keen to bring our values to life – Act as One, Better Every Day, Own It, Think Differently and Enjoy the Ride.

An opportunity currently exists for a Credit Manager SC, on a full-time permanent basis. The purpose of this position is leading Allied Pinnacle's customer claims and credit management function, ensuring claims are processed accurately, resolved quickly, and continuously reduced through root-cause elimination and process improvement.

Key Responsibilities

- Lead the end-to-end customer claims process.

- Ensure claims are assessed, validated, approved and resolved within agreed service levels.

- Analyse claims data to identify recurring root causes.

- Lead cross-functional improvement initiatives to eliminate claims at the source.

- Facilitate root-cause reviews and corrective action plans.

- Establish governance and controls to minimise processing errors.

- Establish and maintain claims dashboards and KPI reporting.

- Lead, coach and develop the Credit and Claims teams.

About You To be successful in this role, you will have:

- 5 years' experience in Credit Management, Customer Service,



Finance or Claims Management.

- Experience leading teams in an FMCG, manufacturing or supply chain workplace.

- Strong analytical and problem-solving capability.

- Experience with ERP systems, preferably D365.

- Strong financial acumen and understanding of credit processes.

- Proven track record delivering process improvement outcomes.

- Excellent stakeholder management and communication skills. Ability to effectively negotiate promotional activity and understand implementation at store level.

Why Join Allied Pinnacle?

At Allied Pinnacle, we believe our people are the key ingredient to our success.

What's in it for You?

- Be part of a warm, friendly and inclusive culture where people are encouraged to bring their authentic selves to work.

- Enjoy a flexible hybrid working model and the options to work from home

- Gain broad exposure across a well-known Australian food business, working with products enjoyed by many Australians every day.

- Work in an environment where fresh pastries and croissants from the oven are part of the experience.

- Access wellbeing support through our Employee Assistance Program (EAP).

- Access free onsite parking via our booking app, subject to availability.

- Feel valued through reward and recognition programs that celebrate contribution and success.

Apply Now

If you are that Credit Manager that’s looking to progress your career don't delay in uploading an up-to-date CV today.

To apply, please follow the prompts.

We appreciate every application and will be in touch with shortlisted candidates.

Visit www.alliedpinnacle.com

📌 Credit Manager (Macquarie Park)
🏢 Allied Pinnacle
📍 Macquarie Park