About Guild Insurance Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

How We'll Thrive Together We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other.

Guild

Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Your Recent Role

As a Customer Care Specialist, you’ll be delivering exceptional service while supporting customers with their insurance needs across the policy lifecycle. Acting as a trusted first point of contact, you’ll resolve enquiries, identify opportunities and ensure compliance with industry standards. You’ll: Provide first point resolution for customer enquiries, ensuring a seamless experience

Investigate and resolve customer complaints in line with company policy

Maintain and update policies in accordance with underwriting guidelines

Achieve individual and team service and sales targets

Identify cross-sell and up-sell opportunities to support customer needs

Adhere to call handling, quality assurance and regulatory requirements

Build strong relationships with internal teams including underwriting, claims and operations





Contribute positively to team culture and broader business objectives About You You might be from a customer service, insurance, banking or broader financial services background and have experience supporting clients in a fast-paced environment. Exposure to Professional Indemnity, general insurance, banking products or regulated customer service environments will be highly regarded. You’re known for your: Strong customer-first mindset and ability to build trust with clients

Clear and professional communication skills (written and verbal)

Attention to detail and ability to manage multiple priorities

Strong computer literacy and confidence navigating multiple systems, applications and digital tools

Problem-solving capability with a proactive and solutions-focused approach

Ability to work independently and collaboratively within a team

Commitment to quality, compliance and continuous improvement What We Offer Hybrid working: 2 days in-office, 3 days remote

Exclusive staff discounts with leading retailers

Employee Assistance Program with innovative wellbeing support

Health & wellbeing initiatives to help you thrive Next Steps If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today. After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.

📌 Customer Care Specialist (Melbourne)
🏢 Guild Group
📍 Melbourne