Customer Experience Manager (Patient Engagement & Growth)

? Dr Abbie Clinics | Part-Time (3 Days Per Week to Start)

Base Salary + Uncapped Performance Commission

Are you someone who genuinely enjoys talking to people?

Do you thrive on building relationships, overcoming objections, and helping people make positive decisions about their health?

Dr Abbie Clinics is one of Australia's leading podiatry and lower limb biomechanics groups, operating 5 major clinics and 5 satellite clinics across New South Wales. We specialise exclusively in Lower Limb Biomechanics, Podiatry and Orthotic Therapy, helping patients improve mobility, reduce pain and restore function.

We are looking for a confident, resilient and highly motivated Customer Experience Manager to become the driving force behind our patient engagement and growth.

This is not a traditional reception position.

You will be responsible for engaging with prospective patients, following up marketing enquiries, reconnecting with previous patients, and guiding people through their journey from their first enquiry to becoming an active patient within our clinics.

About the Role

Your primary objective is to grow our patient base by creating an exceptional first impression and ensuring every enquiry is professionally managed.

You will

Contact new patient enquiries generated through our marketing campaigns.

Convert enquiries into confirmed appointments.

Re-engage previous patients who have not attended for ongoing care.

Build trust and rapport over the phone.

Confidently explain our services and patient journey.

Manage follow-up conversations until patients commit to treatment.

Work towards weekly booking, conversion and patient retention targets.

Collaborate closely with our practitioners and clinic teams to maximise patient outcomes.

About You

We're looking for someone who is:

A confident and persuasive communicator.

Warm, professional and engaging on the phone.





Resilient and comfortable working through an outbound call list each day.

Naturally motivated by targets and measurable results.

Positive, energetic and highly organised.

Able to overcome objections without being pushy.

Passionate about helping people make informed healthcare decisions.

Able to build trust quickly and maintain robust patient relationships.

Self-motivated and capable of working independently.

Experience

We would love to hear from applicants with experience in:

Outbound phone sales.

Customer success or customer experience.

Lead conversion.

Appointment setting.

Business development.

Call centres.

Patient engagement.

Client relationship management.

Experience within allied health, healthcare or clinical practice is desirable, but not essential.

What matters most is your ability to communicate effectively, handle objections with confidence, and consistently convert opportunities into positive patient outcomes.

What We Offer

Flexible 3-day per week position to commence.

Opportunity to increase your hours based on performance and business growth.

Comprehensive training in our unique patient journey.

A supportive and high-performing team environment.

Career progression within a growing healthcare organisation.

Competitive base salary plus an uncapped performance commission structure.

The more patients you successfully engage, book and guide through their journey into our clinics, the greater your earning potential.

Why Join Dr Abbie Clinics?

Dr Abbie Clinics is recognised for its expertise in Lower Limb Biomechanics and Orthotic Therapy, helping thousands of patients improve their mobility and quality of life.

Every phone call is an opportunity to change someone's life.

If you're an exceptional communicator who enjoys connecting with people, thrives on achieving results, and wants to be rewarded for your performance, we'd love to hear from you.

Apply via LinkedIn today and become part of one of Australia's leading biomechanics and podiatry clinic groups.

📌 Customer Experience Manager (Sutherland)
🏢 Dr. Abbie Clinics - Biomechanics u0026 Podiatry
📍 Sutherland