About Personify Care

Personify Care is an Australian healthcare SaaS company building technology that transforms how healthcare organisations deliver patient-centred care. Our platform supports clinical teams with digital tools that improve patient outcomes, streamline workflows, and enable smarter care coordination. We operate in a highly regulated environment and take our responsibility to clinicians and patients seriously. The Opportunity

We're looking for a Customer Onboarding Specialist who thrives at the intersection of healthcare, technology, and human connection. This role is pivotal in setting our customers up for long-term success, from the moment they sign, through go-live and beyond. You'll work closely with clinical and administrative teams at healthcare organisations of varying sizes, guiding them through a structured onboarding journey that is both technically rigorous and deeply empathetic. What We're Looking For

Essential

2+ years in a customer onboarding, project implementation, or customer success role, ideally within SaaS health technology, or with a healthcare background or knowledge.

Strong project management skills with the ability to scope and manage multiple concurrent onboarding projects

Excellent communication and facilitation skills. Comfortable running training sessions and/or workshops with mixed clinical and administrative audiences

High attention to detail and a process-oriented mindset





Genuine empathy for end users navigating change in high-pressure clinical environments

Desirable

Demonstrated experience working with healthcare organisations (hospitals, primary care, aged care, or allied health)

Experience with workflow or process building and configuration tools

Experience using project management or CS tools (e.g. Hubspot, Gainsight, Jira, Notion, Asana) Onboarding Key Requirements & Attributes

(Mandatory)

Strong clear communication

Understanding of or experience with Digital Health, a healthcare organisation, or speaking to clinicians

Project management skills, managing multiple projects

Customer Success/Project Onboarding experience. Including, but not limited to, Managing customer workshops

Collecting and refining customer requirements

Building and configuring customer workflows and digital pathways

Documenting project scope.

Why Personify

Care

Mission-driven work at the intersection of healthcare and technology. A product that helps patients access and understand their care journey, while freeing clinical and admin teams from manual, repetitive work.

A supportive, collaborative team environment with a flat structure and direct access to leadership.

A competitive salary, commensurate with experience.

A flexible, remote-first work environment.

The prospect to shape how an ambitious healthcare SaaS company scales its customer experience. And…we have fun along the way.

📌 Customer Onboarding Specialist (SaaS & Healthtech/care Experience) (Australia)
🏢 Personify Care
📍 Australia