About the role The Shire of Dalwallinu is seeking a dedicated and professional Customer Service Officer to join our team on a full time basis. Based in Dalwallinu, Western Australia, this role is central to delivering exceptional service to our community members and external stakeholders. As a Customer Service Officer, you will be the first point of contact for residents, ratepayers, and the general public, playing a vital role in representing the Shire and ensuring positive interactions with all customers.

This position is integral to the smooth operation of council services and directly contributes to community satisfaction and engagement.

What you'll be doing

- Responding to customer inquiries via phone, email, and in-person with professionalism and courtesy
- Processing applications, payments, and other administrative requests accurately and efficiently
- Providing information about Shire services, rates, permits, and general council procedures
- Recording and managing customer queries and complaints using appropriate systems and databases
- Directing customers to the appropriate departments or staff members when necessary
- Maintaining accurate records and documentation related to customer interactions
- Resolving customer issues promptly and following up to ensure satisfaction
- Contributing to a welcoming and inclusive environment for all customers
- Assisting with general administrative duties as required

What we're looking for

- Proven customer service experience in a similar role, preferably in a council or public sector environment
- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse individuals
- Strong organisational and time management abilities
- Proficiency with computer systems, databases,



and Microsoft Office applications
- Ability to handle multiple tasks and prioritise workload effectively
- Problem-solving skills with a customer-focused approach
- Patience and empathy when dealing with challenging situations
- A professional demeanour and commitment to delivering quality service
- Reliability and a strong work ethic
- A current driver's licence

What we offer Working with the Shire of Dalwallinu offers a rewarding opportunity to serve your local community. We provide a supportive work environment with opportunities for professional development and skills enhancement. You will benefit from working within a values-driven organisation that prioritises employee wellbeing and fostering a positive workplace culture.

We encourage a healthy work-life balance and are committed to supporting our staff in achieving their career goals. Additional benefits include access to council facilities and services, and the satisfaction of making a meaningful contribution to your local community.

About us The Shire of Dalwallinu is a local government authority serving the Dalwallinu community and surrounding regions in Western Australia. We are committed to delivering quality services, maintaining infrastructure, and supporting the social and economic wellbeing of our residents. Our organisation values integrity, transparency, and community engagement, working collaboratively to enhance the quality of life for those we serve.

We pride ourselves on being an accessible and responsive local government that listens to community needs and works proactively to address them.

Apply now

If you meet the above criteria and are interested in joining the Shire of Dalwallinu team, please submit your application including a cover letter and resume. We look forward to hearing from you.

📌 Customer Service Officer (Dalwallinu)
🏢 Shire of Dalwallinu
📍 Dalwallinu