Are you an SDR/BDR with strong phone energy ready for a broader commercial role?

Influence product and help scale a high growth payments solution About Us

Fergus is on a mission to give tradespeople around the world complete clarity and control over their business. Our platform helps them get paid faster, manage teams more effectively, and make smarter decisions freeing up time to focus on what really matters. With offices in New Zealand, Australia, and the UK, we're a profitable SaaS company in high-growth mode.

We've got an ambitious roadmap, global momentum, and a team full of smart, humble humans who genuinely care about building something great together. The Opportunity

This is a fast, phone first sales role sitting at the centre of Fergus' payments growth. You'll spend your day on calls and conducting demos to enable our customers to get paid faster. You'll walk the customer through signup and payment activation and will be rewarded for transacting accounts.

Every customer you call already runs their business on Fergus, so there's no cold calling. You're picking up the phone to a business that already trusts Fergus and we can help them get paid faster. What You’ll Own

? End‑to‑end ownership of the Fergus Pay sales motion for existing customers.

? Identification of high‑potential customers using existing behavioural, reporting and financial data.

? Execution of structured outreach, demos, and onboarding steps to drive adoption.

? Contribution to persona development and segmentation for marketing campaigns.

? Keep Hubspot current: log opportunities, stage changes, discovery notes,



and demo outcomes as you go.

? Collection and reporting of product feedback, objections, and customer insights.

What Sets You

Apart – Your Experience

You love being on the phone and you're valuable at it. Maybe that's from time in an SDR or outbound role and are now looking for a path that blends your commercial drive with long-term customer success. You must have:

Proven outbound calling experience, ideally 40+ calls/day. Tenacity in picking up the phone and starting high-quality conversations.

Demonstrated ability to handle and overcome objections, reframing value and moving conversations forward.

Recent experience in SaaS, B2B, SMB

Confidence using data and customer signals to prioritise outreach and tailor messages.

A history of hitting (or beating) KPIs across activity or adoption metrics.

Comfort working in pacey, scaling environments where experimentation is encouraged.

Excellent communication and education skills; can simplify concepts so customers quickly understand the value. Perks & Benefits

? Wellbeing: 4 extra paid "ME" leave days per year, EAP support, inclusive team events.

? Equity: Team members invited to our ESOP (share scheme) after 1 year.

? Parental Leave: 10 weeks of additional paid leave + more support for new parents.

? Development & Culture: Annual L&D; budget, company-wide training, transparent leadership, reward & recognition.

? Transport Allowance: Monthly contribution toward travel costs.

? Work Setup: Hybrid model: 3 days a week in our Woolloomooloo office (Tues, Wed, Thurs).

📌 Customer Payments Specialist (Sydney)
🏢 Fergus
📍 Sydney