Location: Cronulla

Salary Package: $150k + Super

Role Highlights: Exciting senior leadership prospect to elevate and optimise the end-to-end customer operations function within a technical products and solutions business. This role will take ownership of customer service delivery, operational effectiveness and process enhancement, with a strong focus on establishing best-practice systems, procedures and service frameworks. You will play a key role in improving operational performance, enhancing customer outcomes and implementing scalable processes that support business growth and long-term success.

Role Overview Reporting to senior leadership, the Customer Service Manager will lead the Customer Service function while driving business-wide improvements across customer processes, pricing administration, quoting and service delivery. This role is centred around creating structure, consistency and operational excellence throughout the customer journey, ensuring the function is positioned to support future growth. On a day-to-day basis,



you will oversee customer service performance, manage escalations and collaborate closely with Sales, Operations, Supply Chain and Finance to deliver a seamless customer experience.

A significant focus of the role will be reviewing existing processes, identifying inefficiencies and implementing improvements that increase productivity, service quality and customer satisfaction. You will champion continuous improvement initiatives, establish measurable performance standards and foster a culture that prioritises accountability, collaboration and customer excellence. This role is ideally suited to a leader who enjoys building frameworks, driving operational improvements and creating high-performing customer functions within technical, industrial, manufacturing, infrastructure or construction-related environments.

Responsibilities

- Lead and mentor the Customer Ser

📌 Customer Service Manager (City of Sydney)
🏢 @
📍 City of Sydney