Classification: Administration Officer Level 4

Employment Type: Full Time Exempt for a period up to August 2027

Remuneration: Salary relative to experience and ranges from $78,183.84 to $79,973.57 per annum plus 12% superannuation

Hours per week: 38

Location: Charlestown

Applications Close: 11:59pm, Sunday 16 August, 2026 Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade. HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

Are you looking a rewarding career that allows you to make a positive difference in the lives of others? HealthShare NSW is looking for dedicated Customer Service Representatives to play a vital role in advancing our mission of Partnering for Patients. In this key role, you will be responsible for delivering exceptional service and support to NSW Health employees, and our valued customers through various service channels within the Customer Services Contact Centre.

In this dynamic position, you will manage the workflow of all Customer Service Desk inquiries, ensuring they are handled with precision and efficiency.

Your role will involve seamless interaction with customers and staff across the organisation, requiring excellent communication skills and the ability to maintain a high standard of professionalism. We are looking for candidates who not only possess strong communication skills but also exude a positive can-do attitude, embracing and promoting a culture of continuous learning.



If you would like to have a meaningful impact on healthcare services and contribute to enhancing the overall service provided to NSW Health and HealthShare NSW employees, we encourage you to apply today!

The specific capabilities for this role are outlined in the Position Description. About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our

HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer. Extra benefits

We reward our employees with a terrific range of benefits, including:

Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees

Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable

Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay

Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health

Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community. Please note some benefits may only apply to certain employment types.



Further information on our wide range of benefits is available here. How to apply

Click Apply Now at the top of the job advertisement: https://jobs.health.nsw.gov.au/healthshare/jobs/customer-services-representative-346531

Attach your resume and provide answers to the targeted questions listed on the page Additional information

Applicants will be assessed against the essential criteria in Position Description

If successful following the application close date, you will be required to attend interview/complete comparative assessment as well as complete online reference checks.

Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. Contact information

Please contact the hiring manager listed in the job advertisement if you have any questions about this role. For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact our Aboriginal Workforce team via the contact details listed in the job advertisement. Support is also available through the Stepping Up website.

If you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling), please contact our Diversity and Inclusion team via the contact details listed in the job advertisement, and let them know. Candidates with a disability can also use this email for confidential advice and support during the recruitment process. View the full job advertisement:

https://jobs.health.nsw.gov.au/healthshare/jobs/customer-services-representative-346531

📌 Customer Service Representative (Newcastle)
🏢 HealthShare NSW
📍 Newcastle