Essential Duties and Responsibilities

- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Assist with customer feedback tracking and driving to customer satisfaction.
- Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
- Understand. Create. Simplify.




- Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required

Qualifications

Minimum 1 year of customer service experience Associate's degree or related business experience

Strong computer skills

Ability to learn concepts and technical details of products

Solid writing, proofreading, documentation, and communication skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Background check results satisfactory to SEL

Negative drug test result(s)

Ability to write and speak English coherently Preferred Qualifications

ERP or CRM tools experience

Experience in technical sales environment

Bilingual

Bachelor's degree Physical Requirements

None

📌 Customer Service Representative I (Sydney)
🏢 Schweitzer Engineering Laboratories
📍 Sydney