Job Summary: We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities: End-User Support • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals

(Windows, macOS, Linux).

- Provision, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, connectivity, and user-related issues.
- Coordinate escalations with Level 2 support teams.

Office Infrastructure Support • Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.

- Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
- Assist with smart office solutions, digital signage, and conference room technologies.
- Coordinate with vendors and support scheduled maintenance activities.

Asset Management • Receive, register, label,



image, deploy, track, and maintain IT assets.

- Conduct inventory audits and maintain accurate asset records.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.

Project & Site Support • Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.

- Assist with business events, demonstrations, and technology deployments.
- Provide remote hands support and escort third-party vendors when required.

Required Skills • Experience supporting Windows, macOS, Linux, mobile devices, printers, and office

IT infrastructure.

- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
- Experience with hardware asset management and inventory control.
- Solid troubleshooting, documentation, and customer service skills.
- Ability to work independently and coordinate with remote support teams and vendors.

📌 Desktop Support Engineer (Sydney)
🏢 Sharp Brains
📍 Sydney