The Role & Responsibilities

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a solid business mindset, committed to driving sales, operational excellence, and team development.

- Lead by example, being hands on, consistently motivating the team to achieve sales targets
- Manage team performance, providing coaching and addressing any issues proactively
- Develop team capabilities through ongoing training and support
- Ensure compliance with all company and brand policies and procedures
- Manage staff rosters and oversee Time & Attendance
- Complete and distribute daily reports to relevant stakeholders
- Receive and reconcile inventory, reporting discrepancies
- Conduct regular quality checks on stock and ensure accurate stock handling procedures
- Support recruitment efforts and interviews
- Deliver comprehensive inductions and follow-up training for all new hires
- Ensure customer service standards are consistently met and enhanced
- Resolve elevated customer complaints with professionalism and care

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📌 Store Manager | Swatch Bondi (Melbourne)
🏢 The SWATCH Group
📍 Melbourne