Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Craignish Country Club Hotel. The Craignish Country Club Hotel is located on the beautiful Fraser Coast at Craignish. This region is experiencing growth in Hervey Bay with Dundowran Beach, Craignish, Toogoom and Burrum Heads expanding quickly. The facilities include: 23 gaming machines, Bar, Keno, Bottleshop, indoor and outdoor eating areas.
What we can offer you
- Job security
- Good support network
- Staff discounts from all our venues
- Great work standards and values
- Free on-site parking
The Role
- Ensuring employees are offering exceptional customer service to our members and guests
- Supervision of staff in Bar and Restaurant
- Managing staff performance
- Assisting with rosters, covering shifts when needed
- Ensuring staff are adhering to Club's S.M.I.L.E standards and values
- Ensuring customers are happy with our service and products
- Dealing with customer complaints and issues in a timely manner
- Ensuring compliance with RSA & RSG as required by legislation
- Cash handling and end of day balancing
- Carrying out opening and lock up procedures
- Training of new staff
Job Requirements
- Current RSA, RSG, RMLV certificates and licenses.
- Current First Aid Certificate.
- Current Food Handling Certificate.
- Must be eligible to gain a National Police Certificate for employment.
- Minimum 2 Years Supervisory Experience In a Venue.
- 5 years minimum hands-on beverage and gaming experience.
- Be a strong team member, willing to adapt to change and follow direction and able to make decisions.
- Experience with Time In Attendance programs - Eg TANDA.
- Able to write basic reports on critical events.
- Able to lead and manage a team and a talent to build and develop relationships and motivate staff.
- Basic computer skills necessary - Microsoft Office - word, excel and outlook.
- Have robust communications skills and be results driven.
Hours of Work
This position is a full time, hands on position, 38 hours per week on a rotating roster. Shifts range from early morning starts to late finishing times. Must be available days, nights, weekends and public holidays.
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📌 Craignish Country Club Hotel - Restaurant / Bar Supervisor Full Time (38 Hrs/Wk) (Hervey Bay)
🏢 Burpengary Community Club
📍 Hervey Bay
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