Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards. You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly.

Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement.

Ensure compliance with WHS,



security and Accor brand standards. Qualifications

You will bring previous experience in a hotel Front Office as a Duty Manager, Robust leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.

Additional

Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

Daily lunch options provided

Staff discounts in the restaurant

Accor employee staff rates at any Accor property worldwide

Food and Beverage discounts at Accor outlets

Inner city location- public transport options at our door

Friendly and inclusive team

Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today! Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

📌 Front Office Duty Manager (Brisbane)
🏢 AccorHotel
📍 Brisbane