Overview

Pacific Smiles Group is looking for an IT Support Officer (officially a Technical Services Officer) to join our IT team at our head office in East Maitland. This is a full‑time, fully onsite role—five days a week—providing hands‑on technical support to our corporate teams, alongside remote support to staff across the wider business through our Jira ticketing system.

Responsibilities

- Provide Level 1/2 technical support to corporate teams onsite at our East Maitland head office.
- Manage, triage and resolve support requests through the Jira ticketing system.
- Deliver remote support to staff across the business.
- Set up and support workstations, devices, user accounts and access.
- Troubleshoot hardware, software, networking and end‑user issues.
- Collaborate with the wider IT team to resolve issues quickly and professionally.
- Maintain clear, accurate records of issues and resolutions within the ticketing system.

Qualifications

- 1–3 years of IT support experience (Level 1/2).




- Experience working with a ticketing system (Jira or similar).
- Strong troubleshooting and communication skills.
- Customer‑first approach, with the ability to explain technical concepts clearly to non‑technical staff.
- Confidence working both independently and as part of a team.
- A proactive, professional attitude.

Why Join Us?

Pacific Smiles Group is on an exciting growth trajectory, giving you real opportunities to develop your skills, take on new challenges and build a long‑term career. You’ll join a welcoming, down‑to‑earth team and a corporate culture that people actually rave about—supportive, team-oriented and refreshingly friendly.

Learn from experienced IT leaders, receive the equipment you need from day one and enjoy ongoing training and career development opportunities.

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📌 IT Support Officer (Maitland)
🏢 Pacific Smiles Group
📍 Maitland