Your new company Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland. Your new role: Working within the Maintenance Response Team, your main duties will include responding to customer enquiries, coordinating maintenance requests, and providing efficient administrative support in a high-volume environment.

Key Responsibilities

- Answer incoming calls and respond to customer enquiries
- Provide exceptional customer service to internal and external stakeholders
- Update records and information systems accurately and efficiently
- Prepare and maintain documents, reports, and correspondence
- Manage maintenance requests and support operational workflows
- Meet performance targets and KPIs within a fast-paced team environment
- Utilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where required
- Undertake general administrative duties as needed

What you'll need to succeed

- Previous experience in a customer service, call centre, or administration role
- Strong proficiency across the Microsoft Office Suite, including Outlook,



Word & Excel (moderate level required)
- Excellent time management and organisational skills
- High attention to detail and accuracy
- Ability to work effectively under pressure and manage competing priorities
- Robust problem-solving skills and the ability to think outside the box
- Ability to learn quickly and work independently following onboarding and training
- Previous experience in a maintenance, trades, facilities, or property environment
- Knowledge of maintenance processes and terminology

What you'll get in return

- Competitive pay rate of $51.12 per hour + Super
- Full-time hours, Monday to Friday with no weekend work
- Opportunity to gain experience within a respected government organisation
- Supportive team workplace
- Exposure to a fast-paced, customer-focused operational environment
- Potential contract extension beyond the initial engagement period
- Convenient Townsville location
- The chance to develop your administration, customer service, and stakeholder engagement skills within a large, professional workplace

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📌 Maintenance Support Officer (Townsville)
🏢 Rashi Joshi
📍 Townsville