Job Description

Nestled within the alpine woodlands at the gateway to the breathtaking Cradle Mountain-Lake St Clair National Park, Cradle Mountain Hotel offers guests an unforgettable wilderness escape. Featuring 60 guest rooms, the award-winning Altitude Restaurant, indulgent spa facilities and the renowned Cradle Mountain Wilderness Gallery, the hotel delivers exceptional hospitality in one of Australia's most spectacular locations.

- Lead, coach and develop the leadership team to deliver exceptional operational performance and guest satisfaction.
- Drive financial performance through effective budgeting, forecasting, reporting and cost management.
- Oversee business planning and budget development for the property.
- Ensure compliance with WHS, legislative and company requirements.
- Build and maintain robust relationships with local community groups, tourism partners and key stakeholders.
- Provide strategic oversight of the Cradle Mountain Wilderness Gallery, working closely with the Gallery Manager to enhance visitor experiences and commercial performance.
- Champion a positive team culture that reflects our values and commitment to service excellence.
- Travel intrastate as required.

About the Employer

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member‑owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Candidate

We're seeking an experienced and commercially minded General Manager to lead this iconic property. This is a hands‑on leadership role where you'll drive operational excellence,



foster a high‑performing team culture and deliver exceptional guest experiences while achieving strong commercial outcomes.

- 5+ years' senior leadership experience as a General Manager or Assistant General Manager in hotel property management
- Strong commercial acumen with experience managing budgets, forecasting and operational performance.
- Proven ability to lead, motivate and develop high‑performing teams.
- Excellent organisational, planning and problem‑solving capabilities.
- Outstanding communication and stakeholder management skills.
- A hands‑on leadership style with the ability to adapt in a dynamic environment.
- A genuine passion for hospitality and creating memorable guest experiences.
- Experience in remote area tourism/hospitality operations
- Current and valid Working with Vulnerable People check (WWVP)
- Ability to hold licensee accreditation
- First aid certification

Highly desirable:

- Relevant qualifications in hospitality, business, or a related field are highly regarded.

Work Environment

Pulled from the full job description

- Employee discount
- Gym membership
- Insurance services, At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well‑being advantages to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

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📌 General Manager (Cradle Mountain)
🏢 Cradle Mountain
📍 Cradle Mountain