Born Social | Port Melbourne | Hybrid (3 days WFH, 2 days in office)

Born Social is a social‑first creative agency with teams in Melbourne and Brooklyn, NYC. We help brands grow through strategy‑led social media, content, paid ads and digital marketing, and we're looking for a Head of Accounts to lead our account management team from our Port Melbourne office.

About the role

This is a senior leadership role for someone who loves social media, knows how to run a strong team, and is confident owning client relationships without needing to lean on anyone else to get things done.

You’ll manage your own portfolio of up to 6 clients, so you're still hands‑on and close to the work. You'll be a senior point of contact for clients, handling concerns and tricky conversations directly and calmly, and you'll have a real seat at the table when it comes to shaping the direction of the agency.

What you'll be doing

- Leading, mentoring and supporting a team of up to 3 Account Managers,



with regular check‑ins to keep every account on track
- Owning the strategic direction of our social media management clients, driving performance, retention and results
- Managing your own portfolio of up to 6 clients, overseeing content planning, copywriting direction, community management, influencer coordination and shoots
- Acting as the senior escalation point for client issues, resolving them with confidence
- Leading difficult conversations around scope, performance and feedback
- Contributing to management decisions alongside the Director, General Manager and Creative Director
- Supporting recent business with quotes, proposals and pitches
- Owning and streamlining our account management processes and systems

What we're looking for

- 5+ years in a senior social media or digital marketing role, ideally agency side
- Proven experience leading, mento

📌 Head of Accounts (Social Media) (Melbourne)
🏢 Born Social
📍 Melbourne