At Mercedes-Benz Berwick, Brighton, Waverley and Mornington, we're more than a dealership network—we're a legacy of excellence. As Australia's highest-volume and most-awarded Mercedes-Benz dealership group, we have proudly earned Metro Retailer of the Year and Circle of Excellence honours for more than a decade.

Due to continued growth, we're seeking an experienced Warranty Officer to assist with warranty administration and processing claims. In this role, you will travel across our fourMercedes-Benz dealerships.

Why Join Us?

- Competitive salary package plus commissions, negotiated based on experience
- Opportunity to work with a globally recognised luxury automotive brand
- Career development opportunities within a large automotive group
- A friendly, inclusive and supportive workplace culture
- Stable, long-term career opportunity with an industry leader
- Patterson Cheney group discounts in Sales, Service, and Parts
- Bunnings Power Pass discounts
- Work with Victoria's most awarded Mercedes-Benz dealership group




- Luxury dealership environments and premium facilities, working with a excellent bunch of people.

Job Description

About the Role
This is an on-site position that can be based at Mercedes-Benz Berwick, Waverley or Brighton, with regular travel required to support all dealership locations, including Mornington.

Reporting to theAftersales and Service Managers, your responsibilities will include:

- Processing warranty claims and ensuring accurate documentation and submissions
- Liaising with Service Advisors, Technicians and Parts Departments to gather warranty information
- Monitoring claim progress and following up to ensure timely resolutions
- Maintaining accurate records of approvals, rejections and reimbursements
- Remaining up to date with Mercedes-Benz warranty policies and procedures

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📌 Warranty Officer (Williamstown)
🏢 Patterson Cheney Group
📍 Williamstown