The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Prospect

As an ICT Business Analyst you will play a key role in partnering with business stakeholders to analyse and improve business processes, and translate business needs into effective technology solutions. You will be responsible for (but not limited to):

- Analysing and improving business processes by working with stakeholders to identify requirements, redesign workflows, and define solution scope and expectations.
- Gathering and document business requirements through user interviews, workshops, research, use cases, and detailed requirements documentation.
- Collaborating with business and technology teams to recommend, develop, and implement solutions that meet operational and strategic objectives.
- Supporting project delivery and organisational change by monitoring project progress, facilitating communication between users and technology teams, and contributing to training, presentations, and strategic documentation.
- Providing advice, system evaluation, and customer service through policy support, usability reviews, stakeholder engagement, and a strong focus on quality customer outcomes.

The attached Form (JDF)



provides more information about the position. For further information we encourage you to contact Karen Anthony, Business Engagement and Analysis, on 0403 204 or via email ****@communities.wa.gov.au.

There is currently 1 fixed term position available for immediate filling for a period of 12 months.

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment in this or similar roles.

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A two [2] page written application addressing 1,2, 3 and 4 of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries,



or to request any document in an alternative format, please contact Kate Cottingham, HR Advisor, on 0435 047 or via email ****@communities.wa.gov.au.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 ***

SMS relay - 0423 677 ***

Integrity and Honesty The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Kate Cottingham, HR Advisor at ****@communities.wa.gov.au and via phone 0435 047 .

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

📌 ICT Business Analyst (Perth)
🏢 Department of Communities
📍 Perth