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Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role Summary-

We are seeking an experienced SAP Service Delivery Manager who will be responsible for ensuring the stable, efficient, and compliant delivery of SAP services across the pharmaceutical retail business.



This role acts as the primary liaison between business stakeholders, IT teams, SAP support partners, and vendors to ensure SAP systems support retail operations, supply chain, inventory management, pharmacy services, finance, and regulatory compliance requirements.

Responsibilities-

- Manage end-to-end SAP application support services across SAP landscapes. Primary SAP S4 HANA, SAP EWM, SAP Commerce Cloud and SAP BTP-Cloud Integration
- Serve as the primary point of contact for business stakeholders regarding SAP service delivery.
- Ensure achievement of agreed service levels, KPIs, and operational targets.
- Lead incident, problem, and change management processes.
- Monitor system performance, availability, and service quality.
- Coordinate SAP release planning, upgrades, patches, and enhancements.
- Facilitate governance meetings and provide regular service performance reporting.
- Manage transition of projects into operational support.
- Ensure minimal impact to retail and pharmacy operations during system changes.
- Lead root-cause analysis and preventive action planning.

Preferred Qualification

- Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field.
- 10+ years of SAP experience, including service delivery or application support management.
- 3+ years in a leadership role managing SAP support services.
- Experience with SAP S/4HANA and SAP EWM environments.
- Strong understanding of ITIL service management principles.
- Experience managing third-party vendors and managed service providers.
- ITIL Foundation or ITIL 4 Certification.
- SAP certification in one or more functional/technical/manager areas.

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📌 SAP Service Delivery Manager (Melbourne)
🏢 Tata Consultancy Services
📍 Melbourne