Better never stops at Joval. We’re always looking at how we can do things differently.Born in 1963, we are a private family-owned business that lives and breathes wine. We’re a national business, with offices in every State. Through our distribution brands, red+white and Mezzanine , we work with some of the most exciting and sought-after wines from Australia and across the globe.

THE ROLE & WHY JOIN US

At Joval, we're passionate about great wine, outstanding people and building a business that continues to innovate. This is an opportunity to step into a newly created role as CRM Coordinator, if you’re interested in a role that blends CRM expertise, data integrity, problem solving & relationship building we are ready to talk to you!

This role offers you:

- An annual salary from $80,000 + super
- Hybrid work with a beautiful office based in Abbotsford
- Annual wine allowance of $350 with staff pricing on our products
- Opportunity to gain a formal wine qualification via WSET
- Three wellness days a year, additional to your annual leave
- Annual flu vaccination + discounts on health insurance
- Company-paid parental leave that increases with tenure
- Novated leasing options + free on-site car parking at Abbotsford
- Free coffee, tea, bread, soup + more in our well-equipped kitchen
- Access to EAP to support mental and physical wellbeing
- Monthly social moments: morning teas, wine tastings, footy quizzes + more

KEY RESPONSIBILITIES

You will play an important role in helping set up the CRM,



spending your time ensuring the data is accurate and uploaded correctly. You will own the day-to-day administration of the CRM, ensuring customer data is clean, consistent and ready to support business growth. You’ll upload sales activities, campaigns and priorities, ensuring the right tasks land with the right people. As the go-to CRM expert in the business, you will troubleshoot issues, support users and partner with IT to ensure the system is running as intended. You’ll continue to look for ways to improve processes, reporting and user adoption.

THE IDEAL CANDIDATE

You've worked in CRM Administration, ideally with a top tier CRM, or Sales Support with a strong systems element. You'll bring:

- An understanding what "good" looks like when it comes to CRM management and can bring fresh ideas, challenge the status quo and help us get the most out of our investment in Dynamics 365.
- Exceptional attention to detail, you notice when things don’t look right and take pride in maintaining accurate high-quality data.
- Ideally have experience in FMCG or a similar customer workplace
- Strong customer experience mindset
- Good data skills, able to spot trends in data.

Note this is a customer service and customer experience focused role, rather than a marketing focused CRM role.

Please note: The successful applicant must have a valid working visa, will be required to complete a National Police Check and provide references.

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📌 Customer Relationship Management Coordinator (Melbourne)
🏢 Joval Wines
📍 Melbourne