Role Description This part-time remote Information Technology Help Desk Analyst role at FASSPO - Fédération des Associations Sportives des Sciences Po focuses on providing timely technical assistance and high-quality user support. The analyst will respond to support requests via email, messaging platforms, and other remote tools, diagnose issues, and guide users through solutions for hardware, software, and connectivity problems. Day-to-day responsibilities include logging and prioritizing tickets, tracking resolutions, documenting recurring issues, and escalating complex problems to appropriate technical contacts when necessary.

The role also involves educating users on best practices, updating basic documentation and FAQs, and collaborating with association leaders to ensure smooth operation of digital tools used for sports activities and events.

Qualifications

Strong Technical Support and Help Desk Support skills, including experience handling tickets and using remote support tools.





Proficient Troubleshooting abilities to diagnose and resolve common hardware, software, and network issues.

Customer Support experience with a focus on service quality, patience, and user satisfaction.

Explicit and professional Communication skills, both written and verbal, in a multicultural and student-focused environment.

Basic understanding of common operating systems, collaboration platforms, and sports association management tools.

Ability to work independently in a remote setting, manage time effectively, and prioritize multiple requests.

Prior experience in an IT help desk or technical support role is preferred; relevant certifications (e.g., CompTIA A+, ITIL Foundation) are considered an asset.

Availability to work flexible hours, including occasional evenings or weekends aligned with association activities.

📌 Information Technology Help Desk Analyst (Australia)
🏢 FASSPO - Fédération des Associations Sportives des Sciences Po
📍 Australia