Part-Time Temporary Customer Service & Administration Officer
Monday, Tuesday & Thursday | Immediate Start with Potential for Permanency
Our client is seeking an organised and customer-focused Part-Time Customer Service & Administration Officer to join their team in Somerton, Victoria on an initial 3-month temporary assignment, with the potential for extension and permanency.
This is a fantastic chance for an experienced customer service and administration professional to join a fast-paced business undergoing ongoing digital transformation and process improvements. The role offers a varied mix of customer service, order processing, data entry and administrative responsibilities.
Offering a competitive hourly rate of circa $40 + super (dependent on experience), this position will commence on a part-time basis, with the potential for increased hours as the successful candidate becomes established in the role.
About the Role
Reporting to the Customer Service Team Leader, you will play a key role in supporting customers and ensuring smooth day-to-day operations.
Working within a close-knit team, you will manage customer enquiries, process sales orders, maintain accurate records and deliver a high standard of service across phone and email channels.
The role involves a high volume of email correspondence, order processing and data entry across multiple systems. Success in this position will come from being highly organised, accurate and able to switch confidently between competing priorities.
Working Hours
- Monday,
Tuesday and Thursday
- 8:30am-4:30pm
- Initial 3-month temporary assignment
- Opportunity for increased hours over time
The role is initially office-based to support training and onboarding, with hybrid working arrangements anticipated once the successful candidate is settled and confident in the position.
Key Responsibilities
- Provide outstanding customer service via phone and email
- Manage a high volume of email enquiries through Outlook
- Process customer sales orders accurately and efficiently
- Maintain customer records across multiple systems
- Perform data entry with a strong focus on accuracy
- Liaise with internal teams to ensure timely order fulfilment
- Support general administration and documentation
- Assist with digitalisation and process improvement initiatives
- Effectively manage competing priorities in a fast-paced environment
To be successful in this role, you will have:
- Previous experience in customer service, administration, sales support or order processing
- Strong data entry and order processing skills
- Excellent written and verbal communication skills
- Confidence handling both phone and email enquiries
- High attention to detail and accuracy
- Strong organisational and time management skills
- Intermediate Microsoft Office skills, particularly Outlook, Word and Excel
- Experience working across multiple systems and databases
- A proactive, flexible and team-oriented approach