Own a growing loyalty program end-to-end across Auto One's national store network and online, with real scope to shape its direction.

About Auto One We're not just a company, we're a community.

Auto One is a nationally recognised leader in the auto parts and accessories aftermarket category across retail and trade. With a robust network of independent stores and company-owned locations across Australia, we support 90+ locations including A1 Auto Parts. At the Auto One Group, we are genuine automotive enthusiasts with an unmatched passion for cars and the people who drive them. Here, your drive and passion will be matched by our commitment to your growth and success.

What Sets Us Apart

- One team: an environment where everyone's contributions are valued, we show up and support each other.
- Customer first: we go the extra mile. Our highly knowledgeable team provides expert advice.
- Care and integrity: we value authenticity, we find solutions and we seek input, with empathy and respect.
- A can-do approach: we tackle challenges with enthusiasm and determination, creating opportunities to make a significant impact.

Why Join Us

- You'll own a growing loyalty program end-to-end, with real scope to shape its direction.
- You'll step into a high performing and supportive team.
- We're a business at a genuine inflection point; you'll have meaningful work to do and effect great change.

Job Overview Are you a commercially minded loyalty and activation operator who loves building programs members actually use, and finding new ways to grow them? If you can move between strategy and reports one minute, and store training the next, and know how to manage a supplier or partner relationship in ways that genuinely benefit members, we'd love to hear from you.

This is a standalone role with genuine scope to shape what loyalty looks like at Auto One. You'll own the program end-to-end, from member journey and rewards design through to commercial performance, store activations and network training,



growing the program over time and making the best of our supplier and partner relationships to add real value for members. Backed by senior marketing leadership who provide strategic support so you can focus on delivery, activation and growth.

What You'll Do

- Own the loyalty program strategy, roadmap and rewards mechanics, ensuring every touchpoint is compelling, consistent and commercially viable.
- Identify opportunities to grow and improve the program over time, bringing forward recommendations for new features, partnerships and initiatives.
- Drive awareness of Loyalty across both customers and the store network, helping members and stores get the most from the program.
- Manage the commercial model for the program: revenue, cost, member value and ROI, and build the reporting that keeps stakeholders informed.
- Lead store rollouts, in-store activations, events and training across our retail and franchise store network, acting as the primary contact for stores on all things loyalty.
- Own the member experience and support: resolving queries, addressing friction points and keeping service consistent.
- Direct the loyalty campaign strategy, briefing the marketing team and managing creative and activation agencies for loyalty-specific work.
- Own NPS, CSAT and store feedback for the program, using data and frontline insight to drive continuous improvement.
- Manage relationships with the loyalty platform provider and reward partners.

What You'll Bring

- 5+ years in loyalty program management, lifecycle marketing or customer engagement, ideally within retail or a store network setting.
- Demonstrated experience managing a loyalty program end-to-end: strategy, operations and commercial performance.
- Strong commercial acumen; comfortable building financial models and presenting to senior stakeholders.
- Experience designing member journeys and coordinating store or network activations, events and training.
- Demonstrated ability to manage creative and agency partners autonomously.
- A proactive problem solver, comfortable working independently across a broad remit in a fast-paced environment.

📌 Loyalty & Activation Manager (Castle Hill)
🏢 Auto One
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