About the Role

As Loyalty & Activation Manager, you'll own Auto One's loyalty program end-to-end across our national store network and online, from member journey design and rewards mechanics through to commercial performance, store activations and network training. We're looking for someone who can grow the program over time, manage supplier and partner relationships in ways that genuinely benefit members, and move confidently between strategy, commercial reporting and store-level training. You'll be backed by senior marketing leadership who provide strategic support so you can focus on delivery, activation and growth.

What You'll Own

Loyalty program strategy, roadmap, rewards mechanics and ongoing program growth opportunities

Driving awareness of Loyalty across customers and the store network

Commercial model, reporting and dashboards for program performance and ROI

Store rollouts, in-store activations, events and training across our retail and franchise store network

Member experience and support, resolving queries and addressing friction points

Loyalty campaign strategy and briefs, working closely with the broader marketing team

NPS, CSAT and store feedback for continuous improvement

Managing relationships with the loyalty platform provider and reward and supplier partners What You'll Bring

Demonstrated experience managing a loyalty program end-to-end: strategy,



operations and commercial performance A track record of growing or scaling a loyalty, membership or customer engagement program

Strong commercial acumen and financial modelling skills

Experience coordinating store or network activations, events and training programs

Experience managing supplier, platform or reward partner relationships to deliver value for members

Comfortable working independently across a broad remit

5+ years in loyalty program management, retention or customer engagement, ideally within retail or a store network workplace About Auto One

Auto One is a nationally recognised leader in the auto parts and accessories aftermarket across retail and trade. With 90+ locations across Australia, we support independent stores and internal teams nationwide. We're genuine automotive enthusiasts with a passion for cars and the people who drive them. Here, your drive will be matched by our commitment to your growth. Requirements

Authorised to work in Australia (no visa sponsorship available)

Hybrid working from our Castle Hill location Cover Letter

Briefly walk us through a loyalty program you've managed end-to-end: what was the goal, how did you measure success, and what are you most proud of

Your experience coordinating activations or training across a store network

What draws you to this role at Auto One?

📌 Loyalty & Activation Manager (Sydney)
🏢 Auto One
📍 Sydney