Who we are

The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in Current South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.

Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.

The Commission places children at the centre of all decision-making, working to ensure they are safe, respected, and supported to thrive in high-quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.

The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

- Temporary and ongoing full-time opportunities
- A recruitment talent pool will be created to fill future temporary and ongoing vacancies
- Located in Parramatta with flexible working arrangements available
- Salary ranges from $102,936 to $113,579 p.a. plus superannuation and annual leave loading

About the role

The Triage Officer plays an integral role in the coordination and risk assessment of complaints, incidents and a range of notifications relating to the quality and safety of early childhood education and care services (ECEC). You will:

- Assess complaints and incidents to determine risk, priority and workflow allocation for timely regulatory action
- Analyse regulatory data, and provide advice to Triage Coordinator to support regulatory responses
- Monitor the progress of active investigations,



ensuring legislative and regulatory timeframes are met
- Maintain accurate and up to date case management records

For further information please click here to view the role description

About you

To be successful in this role, you will demonstrate:

- Experience making risk-based decisions within a regulatory environment, early childhood education and care sector is highly desirable

- Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy
- Strong critical thinking skills to assess risks, prioritise and triage matters to support timely regulatory response
- Exceptional written and verbal communication skills, with the ability to prepare well-structured, clear and concise advice, correspondence and reports
- Excellent organisation and time management skills to manage competing priorities and meet strict deadlines

Essential requirements of the role

- Current and valid Working with Children Check (WWCC) Clearance for paid employment.
- Demonstrated understanding of and committed to the value of early childhood education and care.

Benefits

- Flexible working arrangements
- 35 hour working week
- Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Health & Wellbeing and Employee Assistance Programs.




- Opportunities for advancement and mobility across the Early Learning Commission to support your career growth

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date 03 August 2026 at 11:59pm.

For role enquiries please contact Karl Salau at and for recruitment process enquiries please contact Jenny Nguyen at

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.

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📌 Triage Officer (City of Sydney)
🏢 Department-of-Education-1
📍 City of Sydney