Overview

The Client Relationship Manager leads the client relationship and stakeholder engagement activities of the UQ Veterinary Teaching Hospital (VTH). This pivotal role sits at the heart of a collaborative and purpose-driven environment in the VTH Management team, strengthening partnerships across the veterinary sector while supporting high‑quality student training and business sustainability.

Key Responsibilities

- Lead client‑focused initiatives through feedback and communications relating to experiences in the hospital, working with departmental stakeholders to resolve client concerns.
- Lead client engagement and communication initiatives, ensuring exceptional service delivery and continuous improvement through feedback and insights.
- Develop and maintain strategic relationships with veterinary practices, industry partners, and community stakeholders to support caseload growth and training outcomes.
- Partner with internal teams to deliver engagement, communications, and advancement initiatives, including events, campaigns, and social media management for the Veterinary Teaching Hospital.
- Lead and develop the UQ Vets Client Liaison Team, fostering a welcoming and compassionate approach in a high‑performance, client‑focused culture in both the Small Animal and Equine Hospital reception.

Qualifications

- A degree in business, communications, or marketing with at least four (4) years of subsequent relevant experience, or an equivalent combination of education and experience.




- Demonstrated experience in communication, marketing, or stakeholder engagement within a qualified service environment.
- Strong interpersonal and networking skills, with the ability to build and sustain meaningful relationships across industry and community stakeholders.
- Experience engaging with external clients, including industry bodies and members of the public.
- Demonstrated cultural awareness and ability to engage effectively with diverse communities.
- Proven ability to contribute to business development while supporting learning and development outcomes.
- Experience promoting clinical services or complex operational environments is highly regarded.

Benefits & Considerations

This is a full‑time, fixed‑term position through to 27th August 2027, at HEW Level 7.

Pre‑employment checks may include verification of the right to work in Australia, criminal history checks, and checks relating to gender‑based violence matters or other integrity and conduct requirements.

We’re dedicated to equity, diversity, and inclusion and encourage applications from candidates who may not meet every criterion but can demonstrate their potential relative to the opportunity. We also support accessibility needs throughout the recruitment process.

Applications close Thursday 6 August 2026 at 11:00pm AEST (R‑67250).

Contact

For more information or to apply, please contact the Hiring Manager Anouska Gothard at or the Talent Acquisition team at

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📌 Client Relationship Manager (Gatton)
🏢 The University of Queensland
📍 Gatton