About the Role

Excellent prospect for a customer service superstar to join our small supportive team as a Medical Receptionist. The role will be based at our brand new, state-of-the-art Launceston clinic. This permanent full-time position is rostered Monday–Friday and requires full-time availability.

As a medical receptionist you will be responsible for:

- Managing all phone enquiries in a timely, professional, and confidential manner.
- Front-of-house reception and greeting patients upon arrival.
- Scheduling appointments for patients and referrers.
- Issuing patient invoices/receipts and processing Medicare rebates as required.
- Entering and updating patient registration details.
- Ensuring the reception and waiting area is clean and presentable at all times.

This is an outstanding opportunity for those who are eager to learn, driven, resilient, and empathetic, while possessing a solid customer-service background.

Responsibilities

- Answering Calls – be the friendly, professional voice that patients and referrers hear.
- Scheduling – use our state-of-the-art RIS system (Visage).
- Maximising Efficiency – keep things running smoothly by managing appointments.
- Referrals – action patient referrals from multidisciplinary teams.




- Prepping Patients – clear communication to patients informing them of preparation, costing estimates and other requirements.

About You

- Customer Focus – experience in a customer-facing role is a plus.
- Willingness to Learn – ready to dive into medical imaging terminology.
- Tech Savvy – advanced computer and keyboard skills are a must.
- Service Excellence – deliver exceptional customer service every time.
- People Skills – show care, compassion, and empathy to our patients.
- Problem-Solving – optimise appointment slots with analytical skills.
- Time Management – stay organized and meet team KPI’s.
- Positive Attitude – a "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Equal Opportunity Employer

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We are committed to building a diverse workforce and welcome and consider applications from all qualified candidates, regardless of their background.

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📌 Medical Receptionist (Launceston)
🏢 Capital Radiology
📍 Launceston