Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Where you’ll fit in: Members of the Kraken Distribution team are high performers who believe in decision‑making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of operations teams in energy distributors and are convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that distributors work, putting customer‑centricity and cost competitiveness first with great people, technology and ways of working. This role will lead the technical orchestration of major client programs, partnering with distribution companies in their Kraken transformation. You will oversee program delivery, manage key business and technical relationships, and support the client’s adoption of our Kraken platform as part of their broader business transformation.

What you’ll own

- Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities.



Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed.
- Defining success criteria and governance for delivering the technical pillar of the program.
- Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap.
- Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
- Directing internal Kraken software developers contributing to the client program, as well as potential external partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
- Supporting the client to meet their business needs via the delivery of tech.
- Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform and business.
- Setting up training programs to up‑skill the technical arm of the client.
- Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.

What you’ll bring to the party

- Communication: You need to be confident in calling out approaches that aren’t best for the client and always striving for simplicity. You must build strong relationships and credibility among senior stakeholders,



balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
- Program management: Confident in managing a long‑term, rapid‑paced program. You can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that drive the right outcomes for clients.
- Strong technical aptitude: A logical thinker with strong problem‑solving skills within an agile framework. Quickly grasp the technical capabilities and constraints of the Kraken platform. An advocate for continuous deployment and building tech iteratively.
- Business acumen: Able to understand the business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
- Sector‑relevant experience in managing complex technology implementation or migration programs.
- Proven experience in software adaptation, deployment and integration.
- Exceptional interpersonal skills.
- Prior experience working on CIS / Metering / CRM implementations within the utilities industry (telco, water, energy, etc.).

We are an equal‑opportunity employer. We do not discriminate on the basis of race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. We consider all applicants without regard to those attributes.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they are applying to at the time of application.

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📌 Program Manager - Kraken Distribution (Melbourne)
🏢 Kraken
📍 Melbourne