About MAG

MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the Australian medico-legal industry. Working with a wide network of medical specialists, insurers and legal professionals, MAG provides expert administrative support and high-quality reporting services across a broad range of medico-legal matters. MAG's reputation is built on strong relationships, clinical credibility, and service excellence.

As MAG continues to evolve and grow, this is an exciting time to join the business. With a strong focus on expansion, operational excellence, and innovation, you'll have the opportunity to contribute to meaningful improvements while building your career within a supportive and growing organisation.

About the Role

We are seeking a proactive and personable Client Solutions Team Member to join our Sydney CBD office. This is a hands-on customer service and coordination role, sitting at the centre of MAG's day-to-day client experience, from answering calls and managing bookings to resolving queries from law firms, insurers and medical specialists.

You will be a reliable point of contact our clients and stakeholders trust to get things right, first time. Reporting to the Client Solutions Team Leader and the Operations Manager, you'll be supported to build your knowledge of the medico-legal industry while playing a genuine role in the MAG's continued growth.

Key Responsibilities

- Act as a key point of contact for clients, law firms, insurers and specialists via phone and email
- Manage bookings and appointment coordination for medico-legal assessments
- Respond to and resolve client and stakeholder queries accurately and in a timely manner
- Maintain accurate records and update database/practice management systems
- Liaise confidently and professionally with medical specialist, law firm and insurer contacts
- Use sound judgement and critical thinking to problem-solve and escalate issues appropriately
- Work autonomously to manage your own workload while collaborating closely with your team




- Build and maintain knowledge of the accreditations and schemes relevant to the medico-legal industry
- Identify and flag opportunities for process improvement
- Maintain confidentiality and professionalism when handling sensitive information
- Support the Client Solutions team and broader business with ad hoc tasks as required

About You

- Excellent written and verbal English communication skills
- Confident and professional phone manner
- Strong critical thinking and problem-solving ability, with sound judgement under pressure
- Comfortable working autonomously as well as part of a team
- Open to change and adaptable as processes and business requirements evolve
- Highly organised, with the ability to prioritise and multitask in a fast-paced setting
- Proactive and solutions-focused, with a genuine customer service mindset
- Tech-savvy, with proficiency in Microsoft Office and exposure to CRM or practice management systems
- Understands or eager to learn, the accreditations and industry knowledge needed to work confidently in the medico-legal industry

Essential Criteria

- Experience in a customer service, call centre, bookings or client-facing administrative role (or ability to quickly learn)
- Strong communication skills, both written and verbal
- Ability to resolve issues in a timely and professional manner
- Ability to manage competing priorities and adapt to a changing workload
- Ability to work independently and use initiative
- Professional, reliable and approachable manner
- Ability to maintain confidentiality and discretion

Desirable Criteria

- Experience in a medical, medico-legal, legal or insurance environment
- Exposure to bookings, scheduling or database management systems
- Existing familiarity with relevant medico-legal industry schemes
- Experience supporting multiple external stakeholders

Why Join MAG?

- Be part of a growing organisation
- Opportunity for immediate start
- Work closely with an experienced Team Leader and Operations Manager
- Genuine career progression opportunities within client solutions, operations or coordination
- Supportive, collaborative and professional team environment
- Based in a Sydney CBD office

📌 Medicolegal Client Solutions Team Member (Sydney)
🏢 Medicolegal Assessments Group
📍 Sydney