Position: Permanent Part-Time (20–25 hours per week)

Location: Boronia, VIC 3155

Hours: 20–25 hours per week across four days (Monday to Friday)

Commencement: August/September 2026

Join Our Team: The Massage Association of Australia (MAA) is seeking an organised, customer-focused Membership Administrator to become the first point of contact for our members. This is an excellent opportunity for someone who enjoys administration, building relationships, and delivering exceptional customer service while supporting Australia's massage and manual therapies profession.

As our Membership Administrator, you will play a vital role in ensuring our members receive timely, professional support throughout their membership journey. You'll be responsible for managing member enquiries, maintaining accurate records, processing memberships and renewals, and helping ensure our administrative systems operate efficiently.

About the Massage Association of Australia: The Massage Association of Australia (MAA) is a national not-for-profit organisation limited by guarantee and governed by an elected Board of Directors. Our purpose is to advance and promote the Massage and Manual Therapies Profession by supporting practitioners, advocating for the profession, and maintaining high standards of education, ethics, and professional practice.

Our mission includes

- Advancing the science and art of massage and related manual therapies.

- Raising and maintaining professional standards across the industry.

- Encouraging collaboration and the exchange of knowledge.

- Promoting cultural safety, equality, diversity and inclusive practice.

- Protecting and supporting the rights and interests of our members.

- Increasing public awareness and confidence in professional massage therapy.

- Advocating for the interests of people seeking massage and manual therapy services.

We are a small, dedicated team passionate about supporting our members and helping shape the future of the profession.

About the Role:





The Membership Administrator is responsible for delivering outstanding member service while ensuring the efficient administration of membership records and processes. This role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

Key Responsibilities:

Member Services

- Serve as the first point of contact for members via phone and email.

- Respond to enquiries regarding membership, professional benefits, health fund accreditation, education, and association activities.

- Provide exceptional customer service in a friendly and professional manner.

Membership Administration

- Process new membership applications and annual renewals.

- Verify qualifications and professional credentials.

- Issue membership certificates and related documentation.

- Maintain accurate member records within the CRM.

Database Management

- Update and maintain member profiles.

- Record Continuing Career development (CPD) activities.

- Maintain health fund accreditation information.

- Perform regular database audits to ensure data accuracy and compliance.

Financial Administration

- Process membership payments.

- Prepare invoices and receipts.

- Follow up outstanding or failed membership payments.

- Assist with general membership administration.

About You

We are looking for someone who is organised, reliable and enjoys working with people. To be successful in this role you will have:

Essential

- At least 1–2 years' experience in administration, customer service or data entry.





- Excellent verbal and written communication skills.

- A professional and confident telephone manner.

- Strong organisational skills with exceptional attention to detail.

- High levels of accuracy in data entry and record keeping.

- Intermediate Microsoft Office skills, particularly Excel, Outlook and Word.

- The ability to prioritise work and meet deadlines.

- A positive attitude and willingness to learn.

- Unrestricted Australian working rights.

Desirable

- Experience working within a professional association, institute or membership-based organisation.

- Experience using membership databases or CRM systems.

- Experience processing invoices or membership payments.

- An understanding of the allied health or massage industry.

Why Join the MAA?

- Be part of a respected national professional association.

- Work within a supportive and collaborative team.

- Make a meaningful contribution to the massage and manual therapies profession.

- Enjoy a flexible permanent part-time role with work-life balance.

- Convenient Boronia location with onsite parking.

- Opportunity to develop your skills within a professional membership organisation.

How to Apply

Please submit your application directly to the Executive Officer at **@maa.org.au.

Applications should include

- A current resume.

- A cover letter addressing the key selection criteria and outlining why you are interested in joining the Massage Association of Australia.

Applications will be reviewed as they are received, and interviews may commence prior to the advertisement closing.

There is no formal closing date, so we encourage interested applicants to apply as soon as possible.

Please note that agency applications or enquiries will not be accepted.

Apply Today

If you're passionate about delivering outstanding customer service and would like to help support Australia's massage and manual therapies profession, we'd love to hear from you.

📌 Membership Administrator (Permanent Part-Time) (Boronia)
🏢 Massage Association of Australia
📍 Boronia