A taste of your day-to-day

No two days are the same — but you’ll usually be:

- Leading the way across guest experience, team performance, and hotel operations

- Prioritising workloads and keeping shifts running smoothly

- Coaching and developing your team to deliver genuine, memorable guest experiences

- Having confident, authentic conversations with guests to resolve issues or concerns

- Acting as the first point of contact for any critical or emergency situations

- Being visible, approachable, and ready to step in wherever needed

What we need from you

- At least 2 years’ experience in front desk or guest service leadership

- Robust spoken and written English; additional languages are a bonus

- Solid communication, problem-solving, and people skills

- Able to spend long periods on your feet and assist with occasional lifting

- Experience with hotel systems such as Opera (beneficial)

- Flexibility to work evenings,



weekends, and rotating shifts

What you can expect from us

We set our people up to succeed. You’ll receive a competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry.

At IHG, our mission is simple: welcome everyone . We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work.

So if you’re ready to step into a role where you can lead, grow, and make a real impact — we’d love to hear from you.

Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.

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📌 Duty Manager (Central Coast Council)
🏢 Intercontinental Hotels Group
📍 Central Coast Council