Universal Store

From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.

Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.

No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.

The Opportunity

We’re looking for an organised and approachable Office Coordinator / Receptionist to join us on a full-time basis be the face of our Universal Store Support Office in Eagle Farm. This is an allrounder role which plays a key part in ensuring the smooth day-to-day running of our office while delivering an exceptional front-of-house experience.

Based in our front reception area as the first point of contact for visitors, suppliers and team members, you’ll create a welcoming, professional environment while managing reception, office coordination and supporting HR administration.

Key responsibilities include: Managing reception duties including phones, emails, meeting coordination and visitor management

Acting as the first point of contact for all visitors and enquiries

Supporting daily office operations, ensuring a well-organised and efficient workspace





Coordinating office supplies, mail, deliveries and supplier relationships

Providing administrative support to the HR team and the wider business

Assisting with meetings, events, travel bookings and leadership activities

Maintaining accurate records, systems and documentation What we’re Looking For We’re looking for someone who is proactive, detail-oriented and thrives in a fast-paced environment. You take pride in being organised, enjoy helping others and bring a people-first approach to everything you do. You’ll bring: 1+ year experience in a reception, office coordination or administrative role

Tertiary qualifications in Business or Human Resources (and/or working towards) would be highly regarded Strong organisational and time management skills, with the ability to juggle priorities

Excellent communication skills and a professional, approachable manner A customer-focused mindset and passion for creating positive experiences

High attention to detail and accuracy

Strong administrative capability and confidence using Microsoft Office The ability to work both independently and collaboratively A proactive, can-do attitude and willingness to support across the business

Integrity and discretion when handling confidential information What We Offer A vibrant, cooperative workplace culture with a supportive and growth driven leadership team

Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare

Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm Learning & Development opportunities - Grow your career with us!

Salary sacrificing and novated leasing options

Paid parental leave

Wellbeing support through Sonder and regular wellness initiatives

Regular social events and team activities Our Values Care for Everyone

Here to Help

Make it Work

Better Than Good

Contribute Ready to take the next step?

Apply now with your resume and cover letter showcasing your experience and interest!

📌 Office Coordinator / Receptionist (Eagle Farm)
🏢 Universal Store
📍 Eagle Farm