Mantra Lorne is located in a coastal town along the Excellent Ocean. The property spans 12 acres of landscaped gardens, offering beachfront accommodation with heritage hotel rooms and modern one‑ and two‑bedroom apartments. The on‑site Larder restaurant provides daily breakfast, lunch, and dinner made from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host up to 600 guests for bespoke corporate and private events.

During downtime, guests can explore waterfalls, shipwrecks, bushwalking, tennis or golf, art exhibitions, markets, and simply relax on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

- Onsite accommodation available in shared facilities for a weekly fee (upon availability)
- Complimentary access to gym and pool, surfboard hire, and local discounts including massages and surfing lessons
- Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
- Travel the world with access to heavily discounted staff rates through Accor

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring you deliver exceptional hospitality and create memorable experiences for our valued guests.

Primary Responsibilities

- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check‑in to check‑out
- Communicate with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings




- Share information on neighbourhood hotspots and must‑visit gems from your treasure trove of knowledge
- Proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi‑task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry‑leading training platforms, Accor Academy and Typsy
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you can grow your hospitality network worldwide
- Worldwide Opportunities – We are a world‑leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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📌 Guest Service Agent (Lorne)
🏢 Accor
📍 Lorne