We're partnering with a fast-growing fintech in the business payments space to find an Account Manager . This is a hybrid role (phone + in-person) where you'll be the primary point of contact for a portfolio of high-value clients, helping them get the most out of their payments platform.
You’ll own and grow a portfolio of high-value accounts, building genuine relationships and acting as a trusted advisor to your clients as they scale. You'll proactively spot opportunities to add value, develop tailored account strategies, and work cross-functionally to make sure clients get a first-class experience at every touchpoint.
What You’ll Be Doing
- Managing a portfolio of high-value accounts, focused on retention and strategic growth
- Identifying and executing on upsell and cross-sell opportunities
- Building tailored account plans aligned to each client's business goals
- Partnering closely with clients to understand their short- and long-term objectives
- Tracking account performance and key metrics
- Collaborating with Sales, Marketing, Product and Customer Support to deliver great outcomes for clients
What We’re Looking For
- Proven experience in Account or Relationship Management
- A strong customer service mindset and track record
- Excellent written and verbal communication skills
- Comfortable with CRM systems and everyday business software
- Genuine interest in fintech and the online accounting / business payments space
- A results-driven, self-starter attitude — you take initiative and run with it
- A knack for building quick, authentic rapport with partners and clients