Bring your current sales experience, confidence on the phone, and customer focus to a role built around proactive customer contact, quote follow-up, and sales support.

WernerCo is a global leader in the manufacturing and distribution of professional and consumer climbing equipment and storage solutions. Our trusted brands include Bailey Ladders, Werner Ladders, and Bailey Fall Protection, known worldwide for quality, safety, and innovation.

With a workforce of around 4,000 employees across 12 countries, we pride ourselves on integrity, customer focus, excellence, and teamwork. We offer a supportive environment, ongoing development, and genuine career pathways for motivated individuals.

We’re looking for a confident and proactive Outbound Sales & Customer Support Specialist to join our Willawong-based customer service team.

Position Overview

This role combines structured outbound sales activity with day-to-day customer support. You’ll make proactive calls to follow up quotes, promote offers, reconnect with customers, and support regional and under-serviced accounts, while also helping customers with enquiries, keying orders, pricing, availability, and product information. It’s a great fit for someone who is currently working in a sales-focused role, enjoys regular customer conversations, and is confident using follow-up activity to support customer relationships and sales outcomes.

What You’ll Be Doing

- Respond to customer calls, emails, pricing enquiries, product questions, general support requests, and order-related enquiries
- Key customer orders accurately and follow up order details as needed to keep requests moving




- Make structured outbound calls to follow up quotes, leads, campaigns, and customer opportunities
- Promote current offers, pricing opportunities, and relevant product solutions in a helpful and customer-focused way
- Support regional and low-touch accounts by keeping regular contact and helping drive stronger sales momentum
- Build strong customer relationships through consistent follow-up, explicit communication, and reliable service
- Provide accurate updates on orders, pricing, product availability, delivery timeframes, and customer requests
- Maintain customer records, quote follow-ups, campaign activity, and sales administration
- Work closely with Sales Representatives, Account Managers, and the wider customer service team to keep customer activity visible and moving

What We’re Looking For

- Current experience in sales, outbound sales, internal sales, sales support, account support, or a similar commercially focused role
- Confidence making outbound calls, following up customers, and keeping sales conversations moving
- Experience working with quotes, pricing, product offers, customer opportunities, or follow-up activity
- A customer-first approach, with the confidence to identify and support practical sales opportunities




- Strong communication skills and the ability to discuss orders, pricing, product information, and customer needs clearly
- Accuracy when keying orders, updating customer details, and working through order-related follow-up
- Good organisation, attention to detail, and a reliable approach to follow-through
- Comfort working with customer data, reports, or CRM information to guide follow-up activity

You’ll Suit This Role If You Are

- Sales-experienced, with a genuine customer-first approach
- Comfortable picking up the phone and speaking with a wide range of customers
- Proactive, organised, and good at following through
- Positive, resilient, and comfortable working in a busy team environment
- Motivated by sales follow-up, helping customers, and getting things done

Desirable

- Experience in a trade, hardware, construction, industrial, or product-based environment
- Exposure to quoting, sales reporting, campaign support, or customer follow-up activity
- Previous experience supporting a field sales team

Why Join Us?

This is a excellent prospect to join a supportive team where outbound sales activity, customer follow-up, and customer support work hand in hand. You’ll receive training across our systems, products, and customer processes, while using your existing sales experience to improve customer contact, increase account coverage, and support business growth. If you have current sales experience, enjoy following up opportunities, and are comfortable supporting customers along the way, we’d like to hear from you.

📌 Outbound Sales & Customer Support Specialist (Willawong)
🏢 Werner Co Australia
📍 Willawong