Australian Red Cross in Melbourne is seeking a part time Customer Care role (19 hours per week) to join our frontline team. You will engage supporters, handle outbound calls, and help deliver exceptional experiences across multiple cohorts. We value a sales/target-driven or fundraising background, with strong empathy and the ability to work in a hybrid environment requiring 2 days in the office. Knowledge of Excel and Zendesk is beneficial, and prior CRM experience is welcome.