Sirva is now seeking Move Coordinator to support our client’s household relocations requirements. This customer focused role is based in our Perth branch, Welshpool .
This role does offer work-from-home flexibility following an initial training period in the office. In addition to work-from-home flexibility, Sirva also has other flexibility initiatives to support work-life-balance.
What’s involved?
The Move Coordinator is responsible for providing customer service and coordination of International and/or Domestic Removals. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem-solving capabilities to the role where no two days are the same!
Key Responsibilities
- In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.
- Co-ordinate the necessary travel, transport and accommodation arrangements.
- Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.
- Provide communication to relocatee regarding the status of all elements of their move.
- Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.
- Take effective action to identify and act on customer needs.
- Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.
What do you bring to the role?
- Demonstrated experience in delivering high level of service to clients is essential
- Excellent ability to build rapport and relationships with clients
- Positive written and verbal communication skills and diplomacy is required
- Ability to think and present ideas clearly/logically
- Must be a team player and self-starter with initiative and drive
- Experience in a customer focused or administrative role, providing end to end services supporting government clientele. Experience in either International Relocations or Moving Services would be highly regarded.