Senior / Regional Customer Administration and Service Officer

Date: 20 Jul 2026

Location: Geraldton, WA, AU, 6530

About the role

We’re seeking a Customer Service & Administration Officer (CASO), or Senior Customer Service & Administration Officer to join our Fertilisers team in Geraldton.

As a Customer Service & Administration Officer, you will play a key role in supporting CSBP Fertilisers growth and success by delivering exceptional customer service and providing accurate, efficient administrative support to our distributors and customers.

As a Senior Customer Service & Administration Officer you will lead, coach and inspire a team of Customer Administration & Service Officers, ensuring seamless end‑to‑end customer processes—from contract and order management through to despatch—while delivering an exceptional experience for customers and stakeholders.

Key responsibilities

- Provide administrative support for CSBP's credit client processes, including invoicing, banking, and reporting activities.
- Liaise regularly with Accounts teams to ensure accurate and timely processing of transactions.
- Coordinate the scheduling, receival, and dispatch of customer product orders.
- Deliver professional, timely, and efficient support to Regional and Area Managers, customers, and stakeholders.
- Provide information and assistance relating to administrative processes and marketing programs.
- Work closely with the Sales team to manage product intake, stock levels, and customer demand forecasts.
- Maintain bulk waste records and contractor timekeeping information.
- Collaborate with Sales and Operations teams to monitor and communicate product availability.





Additional responsibilities for Senior CASO role

- Plan, prioritise and delegate workloads to ensure smooth daily operations.
- Identify training needs and support continuous development.
- Coordinate daily activities including phone lines, inbox management and reconciliations.
- Monitor team performance, accuracy and output using reporting and systems data.

About you

To be successful in this role, you will bring:

- Previous experience in a customer service, administration, or coordination role.
- Proven experience in customer service, logistics and/or administration leadership (senior role).
- Strong coaching and team development capability (senior role).
- Excellent communication skills and a confident, skilled telephone manner.
- Strong attention to detail and the ability to work independently.
- Exceptional organisational skills, with the ability to manage competing priorities in a fast‑paced environment.
- Experience using computerised business systems and proficiency in Microsoft Office applications.
- Strong problem‑solving skills and the ability to quickly learn new systems and processes.
- The ability to remain calm and effective when managing high workloads and challenging situations.
- Flexibility to work a rotating shift roster, including early starts, late finishes,



and occasional Saturday shifts.

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth.

- Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan.
- Flexible working arrangements, including some work‑from‑home options where applicable.
- Salary sacrifice opportunities, including novated leasing.
- Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers‑sponsored arts and cultural events.
- Paid parental leave of up to 18 weeks.
- Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group.

Why WesCEF

At WesCEF, we are committed to building an engaged, high‑performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

Applications close: 5:00pm AWST Sunday 2nd August 2026

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📌 Senior / Regional Customer Administration and Service Officer (City of Greater Geraldton)
🏢 Energy & Fertilisers
📍 City of Greater Geraldton