Retail Operations Manager — AMA Warehouse, Yatala
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Location
Based at Yatala Head Office (QLD) with regular visits to our other stores as required.
About AMA Warehouse
AMA Warehouse is a retail leader in motorcycle gear, parts, and accessories, with three physical stores across Queensland and Victoria and a growing online presence.
About the Role
A fantastic opportunity for an experienced, people-focused retail leader to support our teams.
You’ll lead across our physical store and online operations, providing the leadership and support needed for the smooth day-to-day running of the business. Your focus will be on driving performance, profitability and culture across the store network.
Key Responsibilities
- Team Support, Coaching & HR: Coach, train, and support your team to perform at their best to ensure customer satisfaction, sales potential and great culture within the business.
- Sales Growth, Performance Reporting & Budget Adherence: Lead sales target achievement; monitor and report on store performance metrics to drive continuous improvement against budget and targets.
- Process, SOP Ownership & Improvement: Keep our checklists and standard operating procedures front and centre in day-to-day operations. Bring fresh eyes to existing procedures and suggest improvements that make life easier for the team.
- Operational Problem-Solving: Be the go-to person for working through operational challenges as they come up, with a solutions-first mindset,
ensuring smooth operation across the business.
- WHS Compliance: Ensure WHS compliance and secure work practices are upheld across all locations.
What We’re Looking For
A natural people leader with strong HR skills. You love coaching and developing people, and you’re comfortable having the tough conversations when needed.
Process-driven, with a strong affinity for checklists, SOPs, and consistent execution. You believe good systems, followed properly, are what make a business run smoothly.
Great attention to detail. You notice what’s fallen through the cracks and help get it back on track.
Follow-through. You’re someone who sees things through to completion.
Commercially sharp, with a strong handle on business numbers.
A track record of resolving operational issues efficiently and calmly.
A knack for observing and improving existing processes.
Experience supporting or managing multiple retail sites.
A track record of driving sales performance through others.
Previous Parts and Accessories or motorcycle industry experience an advantage.
Experience with Retail Express POS advantageous but not essential.
Why Join Us
This is a genuine opportunity to make an impact in a growing business, working alongside a supportive leadership team who value doing retail well. If you’re passionate about people, process, and helping teams thrive — we’d love to hear from you.
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📌 Retail Operations Manager (Gold Coast)
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