We are seeking ahands-on Service Managerto lead our workshop and mobile service operations, with a transparent mandate todrive revenue growth, improve profitability, and elevate service delivery standards.

This is a leadership role for someone who thrives in a fast-paced environment, takes ownership, and leads from the front.

Key Responsibilities

- Lead the day-to-day operations of the workshop and mobile service teams
- Plan, schedule, and prioritise all service jobs to maximise efficiency and output
- Act as the primary customer contact for service bookings and job coordination
- Drive revenue growth through upselling, quoting, and identifying new opportunities
- Monitor job progress, ensuring deadlines are met and customers are proactively updated
- Oversee job costing, pricing accuracy, and timely invoicing approvals
- Manage team performance, productivity,



and ongoing development (including apprentices)
- Maintain high standards of quality control, safety, and workshop presentation
- Monitor labour utilisation and parts margins to ensure departmental profitability
- Lead daily team communication (toolbox talks/huddles) and continuous improvement initiatives

Key Requirements

- Trade-qualified in a mechanical discipline (essential)
- Proven experience managing a workshop or service-based operation
- Strong commercial acumen with a focus on revenue and profit growth
- Demonstrated leadership capability with the ability to manage and motivate teams
- Excellent organisational, communication, and problem-solving skills

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📌 Service Manager (Darwin)
🏢 W3global
📍 Darwin