About the Company: Emerge Office is a leading Print and IT provider across Western Australia, including Perth, Mandurah & Bunbury, and the second largest Kyocera Dealer in Australia. Beyond print, we're also a leading IT company, so you'll have real expertise and support behind you. There are some significant projects on the horizon that you'll be a key part of as we continue to grow.

About the Role: As Service Manager Photocopier, you'll take full ownership of: Parts management — overseeing usage, stock levels, and ordering across WA.

Process improvement — identifying and driving better ways of working.

OEM escalations — managing and resolving issues directly with manufacturers.

Statewide oversight — overseeing service standards and delivery across all our WA locations, based out of our Perth office.

Staff training and development — as much or as little as suits you; there's scope to shape this side of the role around your strengths. This isn't the service manager role of the past, forget sitting behind a desk pushing paper. Around 80% of our current business is brand recent client relationships, and first impressions matter.

In this phase of our growth, you'll also be hands-on in the field yourself, driving our vans and personally involved in installs, including moving devices from van to client site. As our long-term client base builds over time, the field component will ease and your focus will shift more toward the operational side of the role.





Responsibilities: Senior-level experience in photocopier service operations, with strong organisation and planning skills.

A genuine willingness to be hands-on — comfortable driving a van and getting involved in installs, not just managing from a distance. Our Director and Sales Manager assist when required in this.

Confidence liaising with OEMs and resolving escalations.

Openness to training or mentoring others where it suits you — this can be shaped around your strengths.

A valid driver's licence.

The backing of a leading IT team, giving you real expertise and support beyond print.

The chance to be part of some exciting projects we have planned from September onwards.

Pay range and compensation package: A salary package of $100,000–$110,000 + Super, reflecting the scope and impact of this role. A company SUV provided as part of your package. Real ownership over how our service operation runs — parts, process, and supplier relationships. The opportunity to shape how the function grows as our WA footprint continues to expand.

Equal Opportunity Statement: If you're an experienced service professional looking for genuine operational ownership, real earning potential, and real room to grow — we'd love to hear from you. Whether you're already in the industry or ready to step up from a technician role, this is your chance to run the show.

📌 Photocopier Service Manager (Perth)
🏢 Emerge Office
📍 Perth