Practice Manager | Public Practice Accounting Firm | Sydney CBD | Full-Time

We are looking for an experienced Practice Manager to join a Sydney CBD-based public practice accounting firm.

This is a key operational leadership role suited to someone with strong accounting practice administration experience who enjoys improving processes, supporting client service delivery and ensuring the firm operates efficiently.

Working closely with the partners and senior managers, you will take ownership of the firm’s day-to-day operations, practice systems, workflows, compliance processes and administrative functions.

You will play an important role in enhancing the client experience, improving internal processes and supporting the continued growth of the practice.

This is an opportunity for a proactive and solutions-focused professional who enjoys taking ownership, implementing improvements and working collaboratively within a professional services environment.

Your role will be responsible for coordinating and improving the operational functions of the firm, including:

- Managing the day-to-day administrative operations of the practice
- Leading, supporting and allocating work to the administration team
- Working closely with partners, managers and accountants to support productive client service delivery
- Managing client onboarding, offboarding, engagement documentation and ongoing client administration
- Coordinating client compliance procedures
- Managing ATO and ASIC agent administration requirements
- Supporting client billing processes, work in progress management, fee reviews and debtor follow-up
- Maintaining accurate client records and ensuring effective document management and record-keeping practices
- Managing practice workflows, procedures, templates and standard operating procedures (SOPs)
- Reviewing and implementing process improvements to increase efficiency and consistency




- Supporting technology improvements, system rollouts and workflow optimisation
- Managing software platforms, subscriptions, IT providers and external suppliers
- Overseeing office operations including facilities, vendors, workplace systems and general administration
- Supporting staff onboarding, training coordination, leave processes and general HR administration
- Assisting with reporting, dashboards, and risk management
- Supporting partners with strategic operational initiatives and practice management matters

Systems, Technology & Process Improvement A key focus of this role will be improving how the practice operates through effective systems and processes. You will be involved in:
- Reviewing and improving workflows across the practice
- Maintaining and enhancing practice management systems
- Supporting technology adoption and system implementations
- Developing knowledge bases, templates and internal resources
- Identifying opportunities to improve efficiency, client experience and team collaboration

Experience leading system implementations, process improvement initiatives or technology rollouts will be highly regarded. To be successful in this role, you will have:
- Previous experience as a Practice Manager, Operations Manager, Office Manager or senior administration professional within an accounting firm or professional services environment
- Strong understanding of accounting firm workflows, client onboarding, billing processes and compliance requirements
- Experience leading and supporting administrative teams




- Strong organisational skills with the ability to manage competing priorities
- Demonstrated experience improving processes, procedures and operational efficiency
- Confidence implementing and supporting cloud-based systems and technology solutions
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of professionalism
- The ability to work autonomously, take ownership and drive outcomes
- A practical, hands-on approach with sound judgement and problem-solving skills

Experience with the following systems:
- Xero Practice Manager (XPM)
- FYI Document Management
- Xero
- CAS360
- NowInfinity
- Microsoft 365 and other cloud-based platforms

About You You are a dependable and proactive professional who enjoys being the person who keeps a business running smoothly. You thrive in a role where no two days are the same and where you can make a meaningful impact through better systems, stronger processes and improved team support.

You will be someone who:

- Takes ownership and follows matters through to completion
- Communicates confidently with partners, staff, clients and external providers
- Enjoys improving systems and finding practical solutions
- Is highly organised and commercially minded
- Maintains confidentiality, professionalism and integrity
- Works well in a collaborative boutique firm environment

What We Offer
- A key leadership role within an established public practice accounting firm
- Genuine ownership and autonomy across practice operations
- Direct access to partners and senior leadership
- The opportunity to influence systems, processes and the future direction of the firm
- A supportive, professional and collaborative team environment
- Opportunities for ongoing professional growth and development
- Competitive remuneration based on experience

📌 Practice Manager (Sydney)
🏢 Rezonate Recruitment
📍 Sydney