Overview

The Customer Service Representative is responsible for assisting, supporting and resolving customer’s questions specific to Datacom products and services.

Responsibilities

- Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety.

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📌 Customer Service Representative (Australia)
🏢 Datacom
📍 Australia